Return Policy

Welcome to Jewelank Refund Policy, we are committed to ensuring that you have a smooth and fair refund process. Here are the details of our refund policy:

Refund conditions:

Generally, in order to be eligible for a refund, the returned item must be in its original condition, new, unused, unworn, and in its original packaging. Any item that shows signs of wear, damage, or use may affect your refund eligibility. Jewelry is generally not accepted for returns due to wear or obvious wear.

Quality issues: If the item is obviously damaged, defective, or not as ordered when received, the website will generally accept the return and refund the full amount.

Refund application time limit:

Please inspect the item as soon as possible after receiving it and submit a refund application within 30 days. Requests after this period may not be processed.

Refund processing process:

Submit an application: You can apply for a refund online through the online refund application available on our website.

Review confirmation: We will review your refund request and you will receive a refund confirmation notice if it is eligible.

Refund method: Refunds are usually returned to the payment method used at the time of purchase after the return is processed. Generally, refunds may take 3-5 business days.

Non-refundable situations:

Gift cards, and special promotional items may not be subject to the refund policy.

Damaged or lost in shipping:

If the item is damaged or lost during shipping, please contact us immediately. We will assist in resolving the issue and provide appropriate refund or replacement services.

Refund inquiry:

If you have any questions about the progress of your refund, please feel free to contact our customer service team. We will do our best to ensure that you are informed of the status of your refund processing.

Refund policy changes:

We may adjust our refund policy based on business needs, and we recommend that you check the latest policy updates regularly.

We hope the above terms clearly explain our refund policy. If you have any questions or need further assistance, please feel free to contact our customer service team. Thank you for choosing us to make your shopping experience more pleasant and reassuring.